Kim Lacy has been in property management for over 26 years. She began her career with Lincoln Property Company and spent 12 years growing from a Leasing Professional to a Senior Community Manager. She continued spreading her wings as a Regional Manager over Houston, San Antonio, and Dallas with Related Companies and American Landmark Properties for the following 13 years, where she was instrumental in the complete turnaround of under-performing communities. She set higher expectations and instituted individual team-member accountability, resulting in revenue increase over a short period.
Her passion is building strong teams! Keeping those people motivated and happy has to be a top priority at all times. Relationships are about reciprocity and respect. If she connects with others like a human instead of a memorized existing sales pitch she will find better success for her team and owner.
She is careful not to leave her humanity and humor at home when she meets a potential owner. She finds it hard to trust people that she cannot laugh with, or be serious with for that matter. Just because you are the “BIGGEST” management company, doesn’t mean you are the “BEST” management company.
At the end of the day, the right tie, perfect dress, or beautiful business card is only the beginning. It is who she is beneath all of those professional accoutrements that her client or owner wants to know. Success and achievements will naturally follow.